When will I receive my items?
Our current turn around time to SHIP is 1-2 weeks, although it is usually much quicker. You will receive an email when your items ship. Made to order or preorders typically ship in 2-4 weeks.
International shipping can take anywhere from 1-4 weeks to arrive. You will be responsible for any import duties or taxes upon arrival.
Ellie + Layne is not responsible for packages after they are sent and therefore is not responsible for lost or stolen packages.
What do I do if my bow comes untied?
Although I securely glue them once sewing and tying is complete, it is always possible that they can come undone. If it does, please email me and I can send you a video to try and retie your bow, or I will replace if bow is in stock.
Are my Silicone Items safe to use?
Yes, all of our products are FDA approved, food grade silicone that are free of BPA, lead, and phthalate-free. Inspection of items are done before being sent, but always check item before each use.
To ensure safety, do not leave children unattended with any of our items.
All silicone is safe to wash on top rack or dishwasher.
Do you ship Internationally?
We do! You will be responsible for the shipping costs and any customs duties/fees.